We accept eligible returns within 30 days of receiving your order.

Both defective and non-defective products may be eligible for return.

For change-of-mind returns, items should be in their original condition, allowing for reasonable inspection, and include all relevant accessories and components.

Your statutory consumer rights remain unaffected.

Please refer to our Refund & Return Policy for complete details.

To request a return, please follow these steps:

1. Email support@behouseproudfurniture.com within 30 days of receiving your order.
2. Provide your order number, the item you wish to return, and the reason for the return.
3. Our customer support team will provide return instructions.
4. Securely package the product and follow the return instructions provided.

Please contact us before sending any items back, especially large furniture products that may require special transportation arrangements.

Once your returned item has been received, inspected, and approved, we will process your refund within 5 business days.

Refunds will be issued to the original payment method used for your purchase.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Email support@behouseproudfurniture.com with your order number, a description of the issue, and photographs where available.

We will review your request and help arrange an appropriate solution, such as a repair, replacement, or refund, in accordance with applicable consumer protection laws.

Reasonable return shipping costs for faulty or incorrectly supplied products will be covered by us.