Terms of service
Terms of Service
Last Updated: 21 October 2026
1. Overview
Welcome to BEHOUSEPROUD FURNITURE SPECIALISTS.
This website, https://behouseproudfurniture.com, is operated by BEHOUSEPROUD FURNITURE SPECIALISTS LIMITED, a private limited company registered in England and Wales under company number 07868507.
Throughout these Terms of Service, the terms "we", "us", and "our" refer to BEHOUSEPROUD FURNITURE SPECIALISTS LIMITED.
By accessing our website, purchasing products, or using our services, you agree to these Terms of Service and our applicable policies.
Please read these terms carefully before placing an order.
Nothing in these terms affects your statutory rights under applicable consumer protection laws.
2. Customer Eligibility
By placing an order through our website, you confirm that you have the legal capacity to enter into a purchase contract.
Customers under the age of 18 should use our website and make purchases with the permission and supervision of a parent or legal guardian.
You agree to provide accurate, complete, and up-to-date information when placing an order.
3. Product Information
We aim to provide accurate product descriptions, images, specifications, dimensions, prices, and availability information.
As our store specialises in furniture and related home products, we encourage customers to review product measurements, materials, colours, and assembly requirements before purchasing.
Product colours and appearances may vary slightly due to lighting conditions, photography, and individual screen settings.
We reserve the right to correct genuine errors in product descriptions, pricing, or availability. If an error affects an order, we will notify you and provide an appropriate resolution in accordance with applicable law.
4. Orders and Order Acceptance
When you place an order, you are making an offer to purchase the selected products.
After submitting your order, you will receive an order confirmation email acknowledging receipt of your order.
A binding purchase contract is formed when we accept your order, normally by issuing a dispatch confirmation.
We may decline or cancel an order where:
- Payment cannot be authorised or verified.
- A product is unavailable.
- Incorrect pricing or product information has been displayed.
- Fraudulent or unauthorised activity is reasonably suspected.
- We cannot fulfil the order due to circumstances beyond our reasonable control.
If payment has already been collected for an order we cancel, we will refund the amount paid for that order to the original payment method.
5. Pricing and Payment
All product prices on our website are displayed in British Pounds Sterling (GBP, £).
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods may vary according to your device, location, or payment provider.
Full payment is required when placing an order.
Any applicable taxes and additional charges will be displayed at checkout before payment is completed.
For further details, please refer to our Payment Policy.
6. Shipping and Delivery
We offer free standard shipping to supported destinations throughout the United Kingdom and the United States, with no minimum order requirement.
Shipping Cost: Free standard shipping
Order Processing Time: 2 business days
Estimated Delivery Times:
- United Kingdom: 5–7 business days, including processing.
- United States: 7–10 business days, including processing.
Delivery timeframes are estimates and are not guaranteed.
Actual delivery times may vary due to carrier delays, weather conditions, customs procedures, public holidays, or other circumstances beyond our reasonable control.
For more details, please refer to our Shipping Policy.
7. Returns, Refunds and Cancellations
We want our customers to be satisfied with their purchases.
Returns, refunds, cancellations, and exchanges are handled in accordance with our Refund Policy and applicable consumer protection laws.
Where applicable, UK consumers have statutory cancellation rights for qualifying distance purchases under the Consumer Contracts Regulations 2013.
Certain products or circumstances may be subject to lawful exceptions.
If you receive an incorrect, defective, or damaged product, please contact our customer support team for assistance.
Approved refunds will normally be processed through the original payment method.
Nothing in these Terms of Service limits your statutory rights under the Consumer Rights Act 2015 or other applicable laws.
For more information, please review our Refund Policy.
8. Acceptable Website Use
You agree to use our website only for lawful purposes.
You must not:
- Submit fraudulent or unauthorised orders.
- Provide false or misleading information.
- Attempt to gain unauthorised access to our website or systems.
- Upload viruses, malicious software, or harmful code.
- Interfere with the security or operation of our website.
- Copy or misuse protected content in violation of intellectual property laws.
- Engage in activities that violate applicable laws or regulations.
We may restrict website access or refuse transactions where reasonably necessary to protect our customers, systems, or business from unlawful or harmful activity.
9. Intellectual Property
Unless otherwise stated, the website's original content, branding, graphics, text, layout, and other materials owned by BEHOUSEPROUD FURNITURE SPECIALISTS LIMITED are protected by applicable intellectual property laws.
Third-party trademarks, product images, and other materials remain the property of their respective owners.
You may not reproduce, distribute, modify, or commercially exploit protected website content without permission from the relevant rights holder, except where permitted by law.
10. Third-Party Services
Our website is powered by Shopify and may use third-party services for payment processing, delivery, website functionality, and other operational purposes.
Certain third-party services may be subject to their own terms and privacy policies.
We are not responsible for independent third-party websites that are not operated or controlled by us.
However, the use of third-party service providers does not remove any legal obligations we owe to our customers.
11. Privacy and Personal Information
We respect your privacy and are committed to handling personal information responsibly.
Personal information collected through our website is processed in accordance with our Privacy Policy and applicable data protection laws.
Our Privacy Policy explains how we collect, use, store, and share personal information, as well as the rights available to customers.
Please review our Privacy Policy for further information.
12. Liability and Consumer Rights
We aim to ensure that our products and services meet applicable quality and consumer protection standards.
Nothing in these Terms of Service excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory consumer rights.
- Any other liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Your statutory rights remain unaffected.
13. Governing Law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer residing outside England and Wales, you may also benefit from mandatory consumer protection laws applicable in your place of residence.
Nothing in these terms prevents consumers from exercising rights or legal remedies that cannot lawfully be restricted.
14. Changes to These Terms
We may update these Terms of Service to reflect changes in our business operations, services, or applicable legal requirements.
Any updated terms will be published on this page with a revised effective date.
Changes will not retrospectively remove rights under an existing purchase contract.
We encourage customers to review these terms periodically.
15. Contact Information
If you have any questions regarding these Terms of Service, please contact us.
Trading Name: BEHOUSEPROUD FURNITURE SPECIALISTS
Legal Company Name: BEHOUSEPROUD FURNITURE SPECIALISTS LIMITED
Company Registration Number: 07868507
Registered Office Address:
66 Ellison Street
Jarrow, Tyne and Wear
NE32 3HX
United Kingdom
Email: support@behouseproudfurniture.com
Phone: +44 191 483 9966
Customer Service Hours:
Monday – Friday: 9:30 AM – 5:00 PM
Saturday: 9:30 AM – 3:00 PM
Sunday: Closed
All opening hours are based on UK local time (GMT/BST).
Website: https://behouseproudfurniture.com