Refund policy
Refund & Return Policy
At BEHOUSEPROUD FURNITURE SPECIALISTS, customer satisfaction is important to us. We aim to provide a straightforward and transparent return and refund process for all eligible purchases made through our website.
Please review our return and refund conditions below.
1. 30-Day Return Policy
We accept return requests for eligible products within 30 days of the date of delivery.
Customers may request a return for defective or non-defective products, including items that do not meet their expectations.
To be eligible for a change-of-mind return, items should:
- Be in their original condition, allowing for reasonable inspection.
- Be free from damage caused by improper use.
- Include all original accessories, components, and parts.
- Be securely packaged to prevent damage during return transportation.
Please contact us within 30 days of receiving your order to initiate a return.
This policy does not limit your statutory rights regarding faulty or misdescribed products.
2. How to Request a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@behouseproudfurniture.com within 30 days of delivery.
- Provide your order number, the product you wish to return, and the reason for your request.
- Our customer service team will review your request and provide return instructions.
- Carefully package the product with its original accessories and components.
- Return the item using the instructions provided by our team.
Please contact us before sending any products back, as the appropriate return location may depend on your order and delivery destination.
3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
When contacting us, please provide:
- Your order number.
- A description of the issue.
- Photographs of the affected product and packaging, where available.
We will review the issue and arrange an appropriate resolution, which may include a replacement, repair, or refund in accordance with applicable consumer protection laws.
Where a return is required because of a defective, damaged, or incorrect product, we will cover reasonable return shipping costs.
4. Return Shipping Costs
Return shipping arrangements depend on the reason for the return.
For products that are faulty, damaged on arrival, or incorrectly supplied, we will cover reasonable return shipping costs.
For change-of-mind returns, our customer support team will provide return instructions and information about applicable return shipping costs before the item is sent back.
For bulky furniture, please contact us before arranging return transportation so that appropriate collection or shipping arrangements can be discussed.
Any return shipping costs payable by customers must be disclosed in accordance with applicable consumer protection laws.
5. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be processed within 5 business days after the returned product has been received and confirmed to meet the applicable return conditions.
Refunds will be issued to the original payment method used for the purchase.
Depending on your bank, card issuer, or payment provider, additional time may be required for the refunded funds to appear in your account.
We do not charge a separate refund processing fee.
6. Exchanges
If you would like to exchange a product, please contact our customer support team within 30 days of delivery.
Exchanges are subject to product availability and the applicable return conditions.
If a replacement product is unavailable, we will discuss alternative options, including a refund where appropriate.
Your statutory rights regarding faulty or incorrectly supplied goods remain unaffected.
7. Order Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible at support@behouseproudfurniture.com.
We will attempt to accommodate cancellation or modification requests before dispatch.
If an order has already been dispatched, the applicable return process and statutory cancellation rights will apply.
If an order is cancelled before dispatch and payment has already been collected, we will arrange a refund to the original payment method.
8. UK Consumer Cancellation Rights
For qualifying online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving their goods without providing a reason, subject to applicable exceptions.
After notifying us of a qualifying statutory cancellation, customers generally have a further 14 days to return the goods.
Refunds relating to statutory cancellations will be handled in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our voluntary 30-day return policy provides an additional return period and does not replace or restrict statutory cancellation rights.
Consumers also retain their rights under the Consumer Rights Act 2015 in relation to faulty, damaged, or misdescribed goods.
9. Contact Us
For return requests, refunds, exchanges, or cancellation enquiries, please contact:
Trading Name: BEHOUSEPROUD FURNITURE SPECIALISTS
Legal Company Name: BEHOUSEPROUD FURNITURE SPECIALISTS LIMITED
Company Registration Number: 07868507
Registered Office Address:
66 Ellison Street
Jarrow, Tyne and Wear
NE32 3HX
United Kingdom
Email: support@behouseproudfurniture.com
Phone: +44 191 483 9966
Customer Service Hours:
Monday – Friday: 9:30 AM – 5:00 PM
Saturday: 9:30 AM – 3:00 PM
Sunday: Closed
All opening hours are based on UK local time (GMT/BST).
Website: https://behouseproudfurniture.com