Shipping policy
Shipping Policy
At BEHOUSEPROUD FURNITURE SPECIALISTS, we are committed to providing a reliable and convenient delivery experience. We offer free standard shipping throughout the United Kingdom and the United States, with no minimum order requirement.
Please review our shipping information below before placing your order.
1. Shipping Destinations
We currently offer shipping to the following destinations:
- United Kingdom: Nationwide delivery, including England, Scotland, Wales, and Northern Ireland.
- United States: Nationwide delivery, including all 50 states and US territories.
We do not apply geographical exclusions within our supported shipping destinations.
2. Shipping Costs
We offer FREE standard shipping on all orders delivered to the United Kingdom and the United States.
- United Kingdom: £0.00
- United States: £0.00
- Minimum order amount: No minimum purchase required.
There are no additional standard shipping fees at checkout.
3. Order Processing Time
Orders are processed within 2 business days after payment confirmation.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and dispatched, the estimated transit time will begin.
4. Estimated Shipping Times
Our estimated delivery timeframes are as follows:
| Destination | Processing Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| United Kingdom | 2 business days | 3–5 business days | 5–7 business days |
| United States | 2 business days | 5–8 business days | 7–10 business days |
Delivery estimates are calculated from successful payment confirmation and include both order processing and transit time.
These are estimated timeframes rather than guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather conditions, public holidays, customs procedures, or other circumstances beyond our reasonable control.
5. Order Tracking
Once your order has been dispatched, we will send a shipping confirmation email to the email address provided during checkout.
Where tracking is available, the email will include a tracking number or tracking link so you can follow your shipment.
If you have any questions about the status of your delivery, please contact our customer support team.
6. Delivery Information
Please ensure that your shipping address, contact details, and postal code are accurate before completing your order.
If you discover an error in your delivery information, please contact us as soon as possible.
We will make reasonable efforts to accommodate address changes before dispatch. However, changes cannot be guaranteed once an order has been shipped.
For larger furniture items, additional delivery arrangements may be necessary. If so, our team will contact you using the details provided with your order.
7. Delivery Delays
We aim to deliver orders within the estimated timeframes stated above.
Occasionally, deliveries may be affected by circumstances beyond our reasonable control, including severe weather, transportation disruptions, customs inspections, or carrier delays.
If you experience an unexpected delay, please contact us for assistance.
Your statutory rights under applicable consumer protection laws remain unaffected.
8. Damaged or Missing Items
If your order arrives damaged, incomplete, or contains an incorrect item, please contact us as soon as possible.
When reporting an issue, please provide your order number, a description of the problem, and photographs where available.
Our customer support team will review the issue and assist you in accordance with our Refund Policy and applicable consumer protection laws.
9. Contact Us
For any questions regarding shipping, delivery times, or order tracking, please contact us.
Business Name: BEHOUSEPROUD FURNITURE SPECIALISTS
Company Registration Number: 07868507
Address:
66 Ellison Street, Jarrow, Tyne and Wear, NE32 3HX, United Kingdom
Email: support@behouseproudfurniture.com
Phone: +44 191 483 9966
Customer Service Hours:
Monday – Friday: 9:30 AM – 5:00 PM
Saturday: 9:30 AM – 3:00 PM
Sunday: Closed
All opening hours are based on UK local time (GMT/BST).
Website: https://behouseproudfurniture.com